How we use your information

Your equipment enquiry

ARQUD (PTY) LTD, trading as AQ Equipment (registration 2025/074398/07), uses the name, contact number, town and answers you submit to respond to your machinery enquiry. This includes discussing suitability, preparing a quote or arranging a viewing.

Submitting the form saves your enquiry in our enquiry records, separately from any WhatsApp message or phone call. Morne may follow up about this enquiry by phone or WhatsApp even if you do not send the WhatsApp message. The form does not save your answers as an enquiry before you submit it.

WhatsApp and email alerts

When you continue to WhatsApp, the prepared message text is passed to WhatsApp. You can check or edit it there. Morne receives that WhatsApp message only after you press Send. Your separately saved enquiry remains available for follow-up.

A new saved enquiry also creates an email alert to Morne@arqud.com. Our enquiry database, website hosting and email providers process the information needed to operate this service. Where needed to fulfil your requested quote, viewing or order, we may share relevant information with the parties helping arrange it. We do not use this enquiry permission to add you to an unrelated marketing list.

Temporary receipt in this tab

After a confirmed submission, and if your browser permits it, this tab stores a temporary receipt containing the accepted enquiry ID, reference and initial prepared WhatsApp URL/message. That prepared message contains your submitted answers. The receipt lets the saved card return after Back or reload so you can reopen WhatsApp or copy the message.

The receipt expires after two hours. Choose “Start another enquiry” to clear it; ending this tab’s browsing session also removes its session storage. Clearing this receipt does not delete your saved enquiry. We do not store unsubmitted or abandoned form answers in this receipt. It is separate from optional advertising or analytics storage and is not sent as an advertising event.

Optional website measurement

The enquiry works whether or not you allow optional measurement. Analytics and Advertising are separate choices, available through Privacy choices.

If you allow Analytics, Google Analytics may receive page-visit, device and contact-button activity. If you allow Advertising, Meta may receive the approved landing-page URL, campaign identifiers, device information and a conversion event after a quote or viewing request has been saved. That event records a saved quote or viewing request; it does not mean you sent a WhatsApp message or bought a machine. We do not include your name, contact number or enquiry answers in those advertising event details.

You can change these choices at any time. Declining optional measurement does not stop you submitting an enquiry.

Access and retention

Enquiries are available to the authorised administrators handling AQ Equipment enquiries, and are kept separate from records held for other businesses. We keep enquiry information for as long as needed to respond, manage the enquiry and meet applicable record-keeping requirements. Contact us if you want to ask what we hold, correct a detail, withdraw permission for enquiry follow-up or request removal.

We may need to retain transaction records or information required for legal obligations. We will explain any reason that prevents us fulfilling a removal request.

Contact Morne

Morne@arqud.com
+27 60 865 8690

ARQUD (PTY) LTD trading as AQ Equipment
Company registration 2025/074398/07