ARQUD Marketing Agency · South Africa
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The 7-Point
Ad Checklist.

The exact checklist I run before I touch any local business’s Facebook ads.

If your Facebook ads bring likes but no customers, one of these seven things is broken. Check them in order — the first one is where most local businesses lose the money.

01

The objective — are you telling Facebook to get you customers, or claps?

Facebook is ruthlessly obedient. It finds you exactly the people you asked for — so if you asked for engagement, it goes and finds the people who engage with things. There is a whole population of serial likers and commenters who will never buy anything, and Boost Post hands them your budget. The likes roll in, your phone stays quiet, and it looks like “Facebook doesn’t work for my business.” It worked perfectly. You just ordered the wrong thing.

Check itAds Manager → Campaigns → look at the Objective column. If it says Engagement, Traffic, Reach or Post engagement, you’ve found your first leak.
Red flagYou clicked “Boost Post.”
FixRun it from Ads Manager with a Leads objective. This one change alone often halves your cost per lead.
02

The radius — are you paying to reach people who can’t reach you?

A car wash advertising to a whole province burns budget on people who’ll never drive in. It gets worse: Facebook spends where impressions are cheapest, and the cheapest attention is usually the furthest away and the least interested. So a wide radius doesn’t just waste money — it actively drags your spend toward the people least likely to ever walk in.

Think in minutes, not kilometres. Nobody drives 40 minutes past three competitors to get to you.

Check itAd set → Audience → Locations. Then in reporting, break results down by location. Are your leads coming from places you’d actually serve?
Red flagYour targeting is a whole city, or “South Africa.”
FixTight radius around your location — often 10–25km. Fewer people, far cheaper leads, all reachable.
03

The offer — would you stop scrolling for it?

“Best salon in town” is not an offer. It’s a description. “Full colour + cut, R450, this week only, 6 slots left” is an offer — because it answers the three questions every scroller asks without realising: what exactly do I get, what does it cost me, and why should I do it now instead of never?

Most ads answer none of them. They talk about the business, not the customer’s decision. And a weak offer cannot be rescued by a bigger budget — you just pay more to be ignored.

Check itRead your ad out loud and swap in a competitor’s name. If it still makes sense, it’s not an offer — it’s wallpaper.
Red flagYour ad describes your business instead of a specific deal with a reason to act now.
FixOne specific service, one price, one deadline or scarcity line.
04

The form — how many hoops before someone becomes a lead?

Every extra field loses submissions. Someone half-interested at a robot will not fill in eight boxes. But there’s a catch nobody mentions: a form that’s too frictionless fills your phone with people who tapped by accident. Cheap leads that never answer are not a win — you’ve just moved the cost from your ad account to your day.

The sweet spot is the bare minimum plus one question that only a real buyer bothers to answer. That one question does more filtering than any amount of targeting.

Check itCount your fields. Then ask the harder one: of your last 20 leads, how many actually answered the phone? If it’s under half, your form isn’t filtering.
Red flagYou ask for more than name, number, and one qualifying question.
FixStrip it to the essentials + one question that filters time-wasters (area, budget, or service).
05

The follow-up speed — this is where most of the money is lost.

This is the one. If you fix nothing else on this list, fix this.

A lead goes cold in about five minutes. Not five hours. MIT’s research found you’re roughly 21× more likely to qualify a lead if you reach it within 5 minutes versus 30 — and 78% of people buy from whoever responds first, not whoever is best or cheapest. Meanwhile Harvard Business Review clocked 2,241 companies at an average first response of 47 hours.

Sit with that gap. The window is five minutes and the industry shows up two days late. Your competitor isn’t beating you on quality or price — he’s beating you because he replied while your lead was still holding the phone. You already paid for that lead. Someone else closed it.

Check itTake your last 10 leads. Write down the time the lead came in, and the time you actually replied. Be honest. That number is costing you more than your ad spend.
Red flagLeads land in an inbox you check “when you get a chance.”
FixAn automatic text or WhatsApp the second a lead comes in, with a booking link. The single highest-ROI upgrade on this list.
06

The numbers — do you know your cost per lead and your close rate?

Cost per lead on its own is a vanity number, and chasing it will make you poorer. A R20 lead that never closes is infinitely more expensive than a R200 lead that books. The only number that decides whether you’re winning is cost per customer — and almost nobody running their own ads can tell you theirs.

The maths is primary school, which is what makes it embarrassing to skip:

The mathAd spend ÷ leads = cost per lead. Customers ÷ leads = close rate. Cost per lead ÷ close rate = cost per customer. Compare that to what a customer is worth to you over a year. That single comparison tells you whether to scale or stop.
Red flagYou don’t know what a customer currently costs you to acquire.
FixTrack it monthly. Kill the losers, feed the winners. Most businesses are running one ad that pays for everything and three that quietly bleed.
07

The creative — does the first second stop the scroll?

People decide in about a second and a half. A polished ad with a weak first line loses to a rough phone video with a strong hook — every single time. Production value has never been the thing. Attention is the thing.

And your logo is not a hook. Nobody has ever stopped scrolling to admire a logo. The first frame and the first line have exactly one job: earn the second second.

Check itPlay your own ad with the sound off and stop it at one second. Would that make you stop? If you have to be fair to yourself to say yes, it’s a no.
Red flagYour ad opens with your logo, or “We are a family-run…”
FixLead with the offer or the outcome in the first line and the first frame.
Score yourself

How many of the seven are actually dialled in?

6–7You’re ahead of 95% of local businesses. Nice.
3–5You’re leaving real money on the table — start with #1 and #5.
0–2The leads are there — your setup just isn’t catching them yet.

So — how many did you actually get right?

If you scored yourself honestly and it stung a bit, that’s the point. Every one of those seven is costing you customers right now, today, while you read this. And you can only fix what you can see.

The Marketing Audit is me running all seven on your account, with your real numbers — then handing you the plan. It’s yours to keep whether we work together or not.

It’s R10,000. It takes me two full days, and you’ll hear things you won’t enjoy hearing. If that number scares you, you’re probably not ready for it — and that’s genuinely fine.

Then, if you want it done for you, I run your marketing for a month and charge nothing for the work — real ads, real leads. You fund only your ad budget, and that goes to Meta, not to me. Only if it’s working do we ever talk about a deal.

Book your marketing audit → 3 audits a month — two full days each, one of me
— Morne, ARQUD